At Solvish, we are committed to delivering your orders in a safe and timely manner. As a marketplace, products listed on our platform are sold and fulfilled by independent vendors. This means that shipping times, methods, and charges may vary depending on the vendor and the delivery location.

1. Order Processing

• Once your order is placed, the respective vendor will process and dispatch it within 2–5 business days, unless otherwise specified.

• You will receive an email or SMS notification with tracking details once your order has been shipped.

2. Shipping Methods & Delivery Time

• Delivery timelines generally range between 5–10 business days from the date of dispatch, depending on the vendor’s location and your delivery address.

• Remote or rural areas may take longer to deliver.

• Express or priority shipping (if available) will be shown at checkout.

3. Shipping Charges

• Shipping charges are calculated based on product weight, size, and delivery location.

• Any applicable charges will be displayed at checkout before you confirm your order.

• Some vendors may offer free shipping on selected products.

4. Multiple Shipments

• If you order products from multiple vendors, items may be shipped separately.

• You will receive separate tracking details for each shipment.

5. Tracking Your Order

• Once your order is shipped, you can track it through the tracking link provided via email/SMS.

• For any issues with tracking, please contact our support team.

6. Delivery Attempts

• Our courier partners will attempt delivery at the shipping address provided.

• If the package is undeliverable due to incorrect address, unavailability of recipient, or refusal to accept, it may be returned to the vendor. In such cases, re-shipping may incur additional charges.

7. Delays

• While we strive to ensure timely deliveries, unforeseen circumstances (such as weather conditions, logistics delays, or public holidays) may cause delays. We appreciate your patience in such cases.